Whether you call it “Solution Building”, “Citizen Development”, or “Low-Code/No-Code”, it's inevitable. It happens even in the most tightly-controlled organizations. This session starts with why citizen development is a necessity and how it is different from but related to low-code/no-code development. It then moves into the risks of citizen development and how to mitigate them. But it's the final part that's most important: how professional development can work hand-in-hand with citizen development to product the best results for everyone. Companies need to focus more on telling amateur developers "how" rather than telling them "no". It's as much about collaboration and leadership as it is about technology.